Help
Arrival and departure
With VIVA Cruises you enjoy the feeling of being in the best hands from the very beginning. That's why our service is not limited to life on board.
On request, we will also take care of your stress-free arrival and departure as well as transfers. Find the connection that suits you best!
Upon request, we will gladly take care of your stress-free arrival and departure as well as transfers. Call us: +49 211 274 032 50 or write us an e-mail: info@viva-cruises.com
Privater Transfer
Exclusive moments already upon arrival with your private transfer and chauffeur. With SIXT you will be comfortably transferred from the train station, airport or your home to the VIVA ship. Whether for solo travelers or groups, we will be happy to book you an individual transfer.
from/to Amsterdam
Our berth in Amsterdam is usually located at Haven Amsterdam, Ruyterkade Oost IJ RO1. You will receive further information with your travel documents two weeks before departure.
If you are traveling to Amsterdam with your own car, here is our recommendation for nearby parking garages:
Piet Heingarage
Piet Heinkade 59
1019 GM Amsterdam
Piet Heingarage | Amsterdam
IJ-oever Centrum
Vriesseveem 9
1019 GM Amsterdam
IJ-oever Centrum | Amsterdam
from/to Basel
Our berth in Basel is usually located on the Uferstrasse. You will receive further information with your travel documents two weeks before departure.
If you are traveling to Basel with your own car, here is our recommendation for nearby parking garages. These are free of charge, but not in the immediate vicinity. Here we would recommend a taxi from the parking lot to the ship:
Ville de Saint-Louis
2, rue Philippe Kieffer
68303 Saint-Louis
Ville de Saint-Louis
7, rue Bartholdi
68303 Saint-Louis
from/to Berlin
Our berth in Berlin Spandau is usually located at the Spandauer Burgwall, in the immediate vicinity of the Berlin-Spandau train station. You will receive further information with your travel documents two weeks before the start of your trip.
If you are traveling to Berlin in your own car, here is our recommendation for nearby parking garages:
Stabholzgarten
Stabholzgarten 1
Spandau
13597 Berlin
Spandau Arcaden
Klosterstrasse 3
Spandau
13581 Berlin
Online at: Spandau Arcaden
from/to Düsseldorf
Our berth in Düsseldorf is usually located on the Robert-Lehr-Ufer or Joseph-Beuys-Ufer below the Oberkasseler Brücke, centrally located in Düsseldorf's old town. You will receive further information with your travel documents.
If you travel to Düsseldorf with your own car, we recommend the following parking lot in the immediate vicinity of our Steiger:
Düsseldorf, Rheinterrasse/Tonhalle
Robert-Lehr-Ufer 1
40474 Düsseldorf
It is not possible to make a reservation in advance. Please note that not all parking space may be available due to events. You can find more information here: www.goldbeck-parking.de/Rheinterrasse
Should you wish to extend your stay in Düsseldorf, the hotel ship
VIVA RIVERSIDE Altstadt Düsseldorf will anchor in the direct vicinity of the embarkation/disembarkation point during the winter season. VIVA Cruises guests who book a pre-or post stay receive a 10% discount on the cabin price. For a booking please contact the tram of VIVA RIVERSIDE.
from/to Frankfurt
Our berth in Frankfurt is usually located at the Nizzaufer or Untermainkai, centrally located in downtown Frankfurt. You will receive further information with your travel documents.
If you are traveling to Frankfurt in your own car, here is our recommendation for nearby parking garages:
Frankfurt, Nizzawerft
Parking garage at the theater
Willy-Brandt-Platz 5
60311 Frankfurt on the Main
www.parkhausfrankfurt.de/parkhaeuser/Bahnhofsviertel/Am-Theater
Frankfurt, Leonhardswerft/Eiserner Steg
Multi-storey parking lot at the Römer Cathedral
Cathedral Street 1
60311 Frankfurt on the Main
www.parkhausfrankfurt.de/parkhaeuser/Dom-Roemer
For longer cruises, we also recommend the long-term parking rates at Frankfurt Airport, which is only a short cab or S-Bahn ride from downtown Frankfurt and our steiger.
from/to Coblenz
Our berth in Coblenz is usually located at the Konrad-Adenauer-Ufer. You will receive further information with your travel documents two weeks before departure.
If you are traveling to Coblenz with your own car, here is our recommendation for nearby parking garages:
Underground car park Görresplatz
Josef-Görres-Platz
Gerichtsstrasse 1
56068 Coblenz
Underground car park Görresplatz | Coblenz
At the theater
Neustadt 30
56068 Coblenz
At the theater | Coblenz
from/to Lyon
Our berth in Lyon is usually located at Quai Claude Bernard or Quai Rambaud. You will receive further information with your travel documents.
Near Quai Claude Bernard we recommend the following parking garage:
Lyon, Quai Claude Bernard
Parking garage Parc Berthelot
99 rue de Marseille
F- 69007 Lyon
www.parking.lpa.fr/parkings/berthelot
Local authorities do not allow vehicles directly in front of the ship. Please stop above the dock and bring your luggage and fellow passengers on board before continuing to the parking garage.
Since January 2017, all vehicles wishing to enter the low emission zone in Lyon require an environmental sticker, the "Crit'Air" vignette. This costs € 4.80 and can be ordered at the following link:
www.certificat-air.gouv.fr/de
For more information, please visit:
Low Emission Zone | Lyon
from/to Mannheim
Our berth in Mannheim is usually located at the following spot:
Berth | Mannheim
You will receive further information with your travel documents two weeks before departure.
If you travel to Mannheim with your own car, here is our recommendation for nearby parking garages:
Parking garage Uni/Schloss
Bismarckstraße 10
68161 Mannheim
Parking garage Uni/Schloss | Mannheim
Parking garage Landgericht
A1
City Center/Jungbusch
68159 Mannheim
Parking Garage District Court | Mannheim
from/to Paris
Our berth in Paris is usually at Ports de Paris, Issy-les-Moulineaux. You will receive further information with your travel documents.
If you are traveling to Paris with your own car, we recommend the following parking lots:
Q-Park Val de Seine
5 Rue Rouget de Lisle
92130 Issy-les-Moulineaux
For more information, please visit: Q-Park Val de Seine | Paris.
Zenpark
61 Rue Camille Desmoulins
92130 Issy-les-Moulineaux
For more information, please visit: Zenpark | Paris.
All vehicles wishing to enter the low emission zone in Paris require an environmental sticker, the "Crit'Air" vignette. This can be ordered under the following link:
Order | Crit'Air environmental vignette.
Further information can be found at:
Crit'Air environmental vignette Paris.
from/to Passau
Our berth in Passau is either in Lindau or Passau Old Town, rarely also in Passau Racklau. You will receive further information with your travel documents.
If you travel to Passau with your own car, we recommend booking a space in the Globus parking garage there. Our partner Globus will take you with your luggage directly from the parking garage to the ship on the day of arrival and will conveniently pick you up from the ship on the last day of your trip. You will receive further information about the parking facilities and the voucher with your travel documents. Payment will be made directly on site.
Book your parking space now here: globus-group.de/booking
We are happy to book a transfer for you from the train station to the ship and back. Please contact us for a booking by mail or phone.
from/to Stralsund
Our berth in Stralsund is usually located at the city harbor. You will receive further information with your travel documents.
The closest parking is at the OZEANUM or in the parking garage at the harbor.
Parking at the OZEANEUM:
- Parking garage "Am OZEANEUM" - Address: Holzstraße 1
- Parking garage "Am Hafen" - Address: Am Fährwall 22
From both parking garages it is a 5 minutes walk to the pier.
Further parking possibilities:
- Parking garage "Am Meeresmuseum" - Address: Mönchstraße 1, 18439 Stralsund
- Parking garage "Am Neuen Markt" - Address: Frankenwall 24 k, 18439 Stralsund
- Parking garage "Am Bahnhof" - Address: Tribseer Damm, 18437 Stralsund
from/to Vienna
Our berth in Vienna is usually located on the Donauraum Vienna, close to the Reichsbrücke. You will receive further information with your travel documents two weeks before the start of your trip.
If you are traveling to Vienna in your own car, here is our recommendation for a nearby parking garage:
P+R Reichsbrücke
Handelskai 255
Leopoldstadt
1020 Vienna
Train arrival
Please contact us if you wish to travel to and from the event by Deutsche Bahn.
It is no longer possible to book RIT tickets with flexible train selection at a fixed price.
We recommend booking a ticket directly with Deutsche Bahn.
TEFRA luggage service
Our partner TEFRA will bring your luggage directly from your front door to your cabin and back again.
Internet: www.tefra-log.de
toll-free from Germany 0800-500 23 52
from other countries 0049-40-370 872 37
Please note that the luggage service by TEFRA may not be available in all cities.
