If you have not found the answer you are looking for you are welcome to send us an individual question using our contact form. Alternatively, you can send us an e-mail to info@viva-cruises.com or contact us by phone at +49 (0) 211 274 032 50.

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If you happen to discover the loss of a personal item during your cruise, you can try to locate it by reaching out to Customer Service at info@viva-cruises.com.

Any clothing, soap, books, etc. found on board after the cruise will be kept for one week following the conclusion of the voyage. If claimed within this period, our office can arrange for collection. After this week, non-valuable items like clothes, soap, etc. will be disposed of.

Valuable non-clothing items will be sent to our office and held for one month following the conclusion of the voyage, awaiting claim. If unclaimed, we reserve the right to donate these items to approved charities.

Please be aware that, due to hygiene and storage constraints, we can only handle items with intrinsic value. Returning most items incurs a fee of minimum EUR 45 within Europe, contingent on their value and size.